Liquid Healthcare | Responsive website (2016)
Role: Lead Product Designer
Liquid is a company transferring delicate files between doctors and physicians. Errors in the process could make doctors lose important information or make mistakes sending information. My responsibility was to make sure that Liquid worked in an efficient way.
After a few iterations the product was released. User task time was significantly reduced. Manually reconciling errors had been removed completely. Users expressed delight at the clarity of the information and users were happy with the product.
Liquid is a secure healthcare community where healthcare providers and patients from all over the world can connect, communicate and collaborate. If you’re a healthcare provider you can’t use standard consumer or business cloud data storage to store health data because of HIPAA but you can use Liquid as it’s a purpose built healthcare cloud.
We defined the main sections of the app which would be: search, ask, feed and profile. The search function would act as a homepage where all the information would flow so we moved the feed to a second level.
The screens below are part of the flow for the Login. In liquid we worked very hard in having a strong security by using Two Factor Authentication and login with strict entry measures.
The login flow in detail looks like this:
The Search is the section of the app where the users search doctors and clinics. All different healthcare professionals from radiologist, gynecologist or GP. It's one of the main improvements from the previous version of the app, it provides users with content and gives them a reason to use the app even when there is an emergency.
The screens below are the Liquid Contacts. We can filter with the type of users we have, and we include the option of removing, chat, blocked and removed from this screen. So The user has control of them from here instead of Settings.
The doctors can send delicate information internally with the security of Liquid Healthcare. This ais the Courier, where doctors can send the documents to others professionals.
When the messages is ready to send look loke this: