Working on a product for pilots to run their flights, what I did to understand how they organise the information, to do so I created a site map. I did not create it at the request of the client, I did it to know where to start and understand the content.
I did the site map with the help of MindNode. Once the map was done, I could see the complete photo of the whole project and its size. I made a list of possible improvements and also a more effective alternative flow so processes are faster and easier.
Many aspects of the designs and flows were not right. But, by working the user flow and establishing design rules we improved the user experience and the customer was very satisfied with the result.
I joined MyJet halfway through development, taking control of the design aspects and improving them based on the user flow proved to be quite challenging. Most of the designs did not consider the user and were not suitable for the app. My role was to oversee these major changes with the user at the forefront of my mind. To do so, I have been working very closely with all teams across the company including liaising with the clients and making sure the product is being delivered to its best.
I gave myself a couple of days to do the site map with the help of MindNode. Once the map was done, I could see the complete photo of the whole project and its size. I made a list of possible improvements and also a more effective alternative flow so processes are faster and easier.
For first time users we wanted to create a calm, confident experience whilsts using the platform. We designed a easy and fast onboaring process which we felt would be appealing to the users in hope that they to continue to the app.
The screens below show the flow of the messages between the pilot and the crew. This aspect was very important to keep simple and clean. The new design allows the user to 'Roger' and have a quick private conversation between the two parties.
This is a new feature for the app that allows you to edit the planes route straight from your phone. Your able to pick between optimized (a manual function) and specified. The improvement here was to create two groups instead of one so users can scan easier the information on the screen.
Weight & Balance
In this stage I introduced change with "undo". Assuming the user tries to get from 1 to 3 (ie, she intended to perform action 2), the user has no interest in step 2b, so users can go from 1 to 3 in less steps (less performance load), but still have the option to get back to 1. The screens below is also a new feature for the app. It allows you to move the weight within the aircraft based on the passengers. It allows the pilot to change the positions and the weights easily and with the "undo" option we improved the speed of this feature.
Below you can see the assignments of crew to specific aircrafts. With this new flow we allow pilots to add crew members to the aircraft with only three steps, making the process simple and stress free.
Below is the new feature that we created based on the pilots agenda for the flights scheduled. It was important to create a very easy and simple flow so that the pilots could clearly see what was approved to go and what was still in waiting.
Working on this project has required us to create many screens (more than hundred) and flows for the different aspects of the app, below is a small sample of them.
This a very important aspect of the app as it enables the pilot to see all the information whilst being in flight mode. The last version we enabled the users to pick between light and dark versions based on the time of day flying (helping them to see the app clearer.)