MYJET

Brief

Working on a product for pilots to run their flights, the first thing I did was understand how they organise the information, to do so I created a site map. I did not create it at the request of the client or the company, I did it to know where to start and understand the content.

Process

I did the site map with the help of MindNode. Once the map was done, I could see the complete photo of the whole project and its size. I made a list of possible improvements and also a more effective alternative flow so processes are faster and easier.

Result

Many aspects of the designs and flows were not right. But, by working the user flow and establishing design rules we improved the user experience and the customer was very satisfied with the result. We accelerated the processes of the application and it is visually more pleasant.

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The Product

MyJet is a mobile, all-in-one, highly reliable and integrated flight-operations and flight services application. It provides a unified and automated business aircraft operations management, flight services purchasing, marketplace and social community platform.

App store Website

the challenges

I joined MyJet halfway through development, taking control of the design aspects and improving them based on the user flow proved to be quite challenging. Most of the designs did not consider the user and were not suitable for the app. My role was to oversee these major changes with the user at the forefront of my mind. To do so, I have been working very closely with all teams across the company including liaising with the clients and making sure the product is being delivered to its best.

Information architecture

I gave myself a couple of days to do the site map with the help of MindNode. Once the map was done, I could see the complete photo of the whole project and its size. I made a list of possible improvements and also a more effective alternative flow so processes are faster and easier.

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Onboarding

For first time users we wanted to create a calm, confident experience whilsts using the platform. We designed a easy and fast onboaring process which we felt would be appealing to the users in hope that they to continue to the app.

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Moving to Live

After many rounds of wireframing and defining the feasibility of features that could be achieved by the technology team in time for an MVP launch in 2017, we started working on the final designs. The goal of the designs was to provide a great user experience while also taking MyJet brand to become a more modern and clean platform.

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Messages

The screens below show the flow of the messages between the pilot and the crew. This aspect was very important to keep simple and clean. The new design allows the user to 'Roger' and have a quick private conversation between the two parties.

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Edit Route

This is a new feature for the app that allows you to edit the planes route straight from your phone. Your able to pick between optimized (a manual function) and specified. The improvement here was to create two groups instead of one so users can scan easier the information on the screen.

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Weight & Balance

In this stage I introduced change with "undo". Assuming the user tries to get from 1 to 3 (ie, she intended to perform action 2), the user has no interest in step 2b, so users can go from 1 to 3 in less steps (less performance load), but still have the option to get back to 1.

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Screens

The screens below is also a new feature for the app. It allows you to move the weight within the aircraft based on the passengers. It allows the pilot to change the positions and the weights easily and with the "undo" option we improved the speed of this feature.

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Assigments

Below you can see the assignments of crew to specific aircrafts. With this new flow we allow pilots to add crew members to the aircraft with only three steps, making the process simple and stress free.

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Agenda

Below is the new feature that we created based on the pilots agenda for the flights scheduled. It was important to create a very easy and simple flow so that the pilots could clearly see what was approved to go and what was still in waiting.

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Screens

Working on this project has required us to create many screens (more than hundred) and flows for the different aspects of the app, below is a small sample of them.

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FLIGHT MODE

This a very important aspect of the app as it enables the pilot to see all the information whilst being in flight mode. The last version we enabled the users to pick between light and dark versions based on the time of day flying (helping them to see the app clearer.)

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Flight Board & calendar

Below is the first design for the new flight board and calendar. We are working very closely with the users so we know exactly what they need. One new aspect of the flight board I introduced was that the users can also pick between light and dark screens (This is to help the user choose the clearest screen for them) The calendar is the first version which is currently a work in progress.

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